Is your small business wasting hours every week arguing with clients via WhatsApp to process a return or validate a defective product?
For a small manufacturer, B2B distributor, or specialized shop, warranty management (RMA) is the most ungrateful department. When a client claims that a product arrived broken or failed, a logistical ordeal begins. You have to stop your work to ask for the original invoice, request photographs of the damage, and visually analyze whether it is a factory defect or if the client handled it incorrectly. This manual process generates commercial friction, clogs up your customer service, and makes you approve doubtful returns just to avoid a bad review.
The trap of Endless Web Forms
To try to filter complaints, many SMEs install complex support forms on their website that force the client to fill out dozens of technical fields. Forcing an angry client to look for the batch number of a broken product in a rigid form is the perfect recipe for unleashing a reputation crisis.
Our solution: Visual Triage AI Agent for Warranties
At LANZA ESTUDIO, we transform incident management into an automated and frictionless process. We deploy an assistant powered by multimodal AI that guides the client step by step via WhatsApp or web chat, evaluating the claim in a technical and objective way.
- Guided Data Capture: The bot converses empathetically with the client, guiding them step by step to provide their order number and describe the problem in a structured way.
- Computer Vision Analysis: The AI requests photos of the damage and uses advanced models to detect signs of misuse (drop impacts, water damage), filtering out fraud instantly.
- Warranty Policy Cross-Referencing: The system automatically verifies the purchase date in your ERP and cross-references the damage description with your legal conditions to determine coverage.
- Resolution and RMA Generation: If applicable, the assistant approves the incident, generates the return shipping label, and logs the ticket in your system without your intervention.
The Real Impact on your After-Sales Service
- Shield Against Fraudulent Returns: By analyzing the images objectively, you avoid assuming the cost of products that have clearly been damaged by user negligence.
- Drastic Reduction of Operational Costs: You free your customer service team from hours of technical interrogations, processing claims in a fraction of a second.
- Frictionless Customer Experience: Even in a moment of tension, the client receives an instant and professional response that solves their problem, building long-term trust and loyalty.