Is your online store losing thousands of euros a month due to fraudulent chargebacks?
Every time a customer opens a dispute on Stripe or PayPal, a race against the clock begins. Your team wastes hours tracking shipping numbers, emails, IP logs, and invoices to build a defense PDF. If you are late or the evidence is weak, you lose the money, the product, and pay a penalty fee. At scale, this bottleneck destroys your margins and threatens the permanent ban of your payment gateway.
The trap of manual dispute management
Delegating chargeback resolution to your support team means pulling staff away from customer service to perform low-value administrative work. Evidence is gathered late, formats demanded by banks change constantly, and deadlines expire. A fraud not fought in time is an open invitation to more scammers.
Our solution: AI Chargeback Resolution Agent
At LANZAESTUDIO, we design a Serverless workflow powered by Artificial Intelligence that connects directly to your payment processor's API. When a dispute arrives, our AI Agent acts in milliseconds, cross-references data from multiple platforms, and submits a bulletproof defense without you lifting a finger.
- Interception via Webhooks: We listen to Stripe and PayPal events in real time to detect the opening of a dispute to the second.
- Cross-evidence extraction: The AI connects to your ERP, CRM, and logistics provider to gather IPs, session logs, previous chats, and Proof of Delivery (PoD) signatures.
- Probabilistic defense generation: The model drafts a legal document tailored to the specific requirements of the card-issuing bank, maximizing the success rate.
- Automated submission via API: Uploads the complete file to the payment gateway and closes the workflow in your admin panel, logging the final status.
The Real Impact on your E-commerce Cash Flow
- Increased win rate: Win up to 85% more disputes thanks to perfectly structured technical evidence submitted on time.
- Gateway protection: Reduce your chargeback ratio and prevent Stripe or PayPal from holding your funds or blocking your B2B or B2C merchant account.
- Massive time savings: Free your support team from repetitive tasks, allowing them to focus on retaining legitimate customers and closing sales.